Terms & Conditions

Shipping Policy 

  • Orders take between 7 and 21 working days to execute. Larger orders may take a little longer.
  • Packaged and completed orders will be couriered to the address provided
  • Products are available on-line only. Please see catalog by visiting: www.catcocreations.co.za
  • Products are currently only available for shipment in South Africa

 Refund Policy 

 

  • We are sorry that we don’t accept any returning reason except a damage situation. If you have any product's questions please email to us: hello@catcocreations.co.za we are willing to help you. Initiate a return by mailing hello@catcocreations.co.za
  • Upon authorisation of return, Cat Co.Creations will send the purchaser a return shipping label with forwarding instructions
  • When returning any product and to prevent further damage in transit, packaging material must be used by the purchaser
  • Returns will only be accepted and authorised on condition that an e-mail to hello@catcocreations is received within 7 days of receipt of the product. No exceptions will be made if failing to do this.
  • For any further return queries, contact Cat Co Creations on hello@catcocreations.co.za
  • Shipping costs are not refundable

 Damages

  • Accidents happen! Should any product be received by the purchaser, which is defective, broken or in a bad state of repair, Cat Co Creations will gladly replace damaged products, unless a refund is requested by the purchaser.
  • For a quick authorisation response, it is important to inspect your order upon receipt and advise Cat Co Creations immediately, if in the unlikely event the item is defective, damaged, or not the correct order.
  • THE CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING COSTS AND THE SHIPPING COSTS FOR REPLACEMENT OF PRODUCT

Exceptions / non-returnable items 

  • Unfortunately, no returns will be considered on sale items or gift cards.

Exchanges 

  • The quickest way to exchange an item is to return the un-wanted item and re-purchase the new item or replacement

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Please note: We do not operate from factory premises.  Cat Co Creations is a small home business selling locally handmade and imported products

 

 


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